Deadlines and Warranty

ASUS product warranty

The ASUS warranty is a limited warranty* and applies to products purchased new from an official ASUS dealer for personal, non‑professional use. Warranty benefits can be claimed provided that the product malfunction is caused by a manufacturing defect, subject to compliance with the operating instructions set out in the User Manual, and within the warranty period.

ASUS warranty obligations cover only the original equipment configuration. Any components repaired or replaced by an ASUS service centre will be warranted for the remaining overall product warranty period or at least 3 months from the date of replacement. All defective parts replaced with new ones during repair automatically become the property of ASUS.

Submitting a device to an ASUS service centre during the warranty period does not guarantee free repair. Upon receipt, the ASUS service centre reserves the right to verify the validity of the warranty.

Important! The production date is determined by the device serial number. The first character of the serial number indicates the year of manufacture (1‑9 = 2001‑2009, A = 2010, B = 2011, C = 2012, D = 2013, E = 2014, F = 2015, G = 2016, H = 2017, J = 2018, K = 2019, L = 2020, M = 2021); the second character indicates the month of manufacture (1‑9 = January‑September, A = October, B = November, C = December).

Local warranty – warranty valid within the country where the product was purchased.

Global warranty – warranty valid worldwide at any authorised ASUS service centre.

Warranty terms for ASUS products (summary)

(Full warranty policies for all products can be viewed using the links below)

Notebook

Warranty period 1 – 2 years

ASUS notebooks are covered by a global warranty.

The warranty period is indicated on a special sticker on the back of the device: 12M means 12 months of warranty; 24M means 24 months of warranty from the date of purchase. In any case, the warranty period cannot exceed: for models with a 24‑month warranty – 30 months from the production date; for models with a 12‑month warranty – 18 months from the production date.

The service life is: for models with a 24‑month warranty – 4 years from the production date; for models with a 12‑month warranty – 2 years from the production date.

The warranty period for the notebook battery is 12 months from the date of purchase, but in any case cannot exceed 18 months from the notebook’s production date.

*Some ASUS notebook models are equipped with extended‑life batteries. These models are identified by a special sticker on the case indicating extended battery warranty.

The battery warranty for such models is 36 months from the date of notebook sale, but in any case cannot exceed 42 months from the production date.

Eee PC (Netbook)

Warranty period 1 – 2 years

ASUS Eee PC devices are covered by both local and global warranty. The global warranty is confirmed by a "Global Warranty" sticker on the Eee PC case (except for model 1000HE, which has global warranty without a sticker).

The warranty period is indicated on a special sticker on the back of the device: 12M means 12 months of warranty; 24M means 24 months of warranty from the date of purchase. In any case, the warranty period cannot exceed: for models with a 24‑month warranty – 30 months from the production date; for models with a 12‑month warranty – 18 months from the production date.

The service life is: for models with a 24‑month warranty – 3 years from the production date; for models with a 12‑month warranty – 2 years from the production date.

The warranty period for the Eee PC battery is 6 months from the date of purchase, but in any case cannot exceed 12 months from the Eee PC’s production date.

Eee Note, Eee Reader, Eee Pad

Warranty period 1 – 2 years

ASUS Eee Note and Eee Reader are covered by a local warranty.

ASUS Eee Pad with a pre‑installed Android operating system is covered by a global warranty.

ASUS Eee Pad with a pre‑installed Windows operating system is covered by a local warranty.

The warranty period is indicated on a special sticker on the back of the device: 12M means 12 months of warranty; 24M means 24 months of warranty from the date of purchase. In any case, the warranty period cannot exceed: for models with a 24‑month warranty – 30 months from the production date; for models with a 12‑month warranty – 18 months from the production date.

The service life is: for models with a 24‑month warranty – 3 years from the production date; for models with a 12‑month warranty – 2 years from the production date.

The warranty period for the Eee Pad, Eee Note, and Eee Reader battery is 12 months from the date of purchase, but in any case cannot exceed 18 months from the production date of the Eee Pad, Eee Note, or Eee Reader.

Exceptions

The warranty is void in the following cases:

  • the device was used for purposes other than its intended use;
  • the defect (including surface damage) occurred after the device was transferred to the user and is due to improper and/or careless handling, incorrect transport, maintenance, use, and/or storage by the buyer;
  • the device has defects caused by improper operating conditions (short circuits, overloads, mechanical, electrical and/or thermal damage, bent contacts, cracks, chips, signs of impact and/or mechanical stress, etc.);
  • the warranty seal, warranty sticker, or serial number has been removed, altered, defaced, or damaged;
  • the defect resulted from incorrect installation, connection, and/or configuration of the device, including damage caused by connecting the device to power supplies that do not meet the standards of the power supply, telecommunications, cable networks, and other similar external factors;
  • the defect resulted from incorrect connection of external devices, which caused the entire device or any part of it to fail;
  • damage was caused by the use of non‑standard and/or substandard consumables, accessories, spare parts, batteries, and/or data storage media;
  • signs of repair by unauthorised ASUS specialists are found and/or signs of unauthorised opening of the device (broken warranty seals, soldering marks, etc.) are detected;
  • damage caused by foreign objects, substances, liquids, etc. getting inside the device is found;
  • the damage is caused by a virus and/or unlicensed software;
  • the defect is caused by force majeure, accident, intentional or negligent actions of the user and/or third parties.

Warranty obligations do not apply to:

  • additional accessories that may come with the device (unless otherwise stated on the warranty card);
  • cases, straps, mounting accessories, tools, etc.;
  • documentation and data storage media (driver discs, memory cards, etc.);
  • connecting cables, adapters, antennas, microphones, headphones, batteries, etc.;
  • free additional equipment and accessories that may come as gifts (mice, webcams, computer game discs, cases and covers, bags, additional cables, adapters, etc.).

Important! To avoid mechanical, thermal, and electrical damage to your portable computer, we recommend regular maintenance (cleaning the cooling system) at an authorised ASUS service centre, at least once a year depending on operating conditions. Failure of portable computer components due to contamination (dust) of the cooling system is not a warranty case and must be repaired at the user's expense. Regular maintenance will help maintain high performance and extend the actual service life of the equipment. Before visiting the service centre, back up any important information stored on your device. Neither ASUS nor the authorised service centre is liable for any loss, damage, etc., related to the loss of data on storage and recording devices, including data loss during the repair process. ASUS sincerely apologises that it cannot guarantee data integrity during repairs.

Limited ASUS warranty* – manufacturer's warranty obligations that are provided only if the conditions (limitations) set forth in the warranty card and the warranty policies on the official ASUS website are met. Warranty terms may vary depending on the place of purchase. The warranty terms set out above apply in the Russian Federation and the CIS countries and do not conflict with the current legislation of these countries.

Full warranty policies for ASUS products (PDF)